Sunday, August 2, 2009

So in the event a Sallie Mae Shark calls?

Hopefully if you've never taken a loan from Sallie Mae...but in the event you do get a call...and you want them off the line?
Tell them for your own personal records, you're recording the call as well.

For some reason, Sallie Mae sharks are told they cannot proceed with a collection call if they are told they're being recorded and will hang up.


One belief is to prevent third parties from hearing vital info.
Or they just want to take away your advantage to record the conversation. Especially since I once heard a collector say "Sir, I don't know, you're going to hear a lot of different things from us. " GREAT!!! Almost unfair when they say "For customer service quality, this call may be monitored or recorded."

Although if you just want to hear examples of the fantastic service you'll get from the Sallie Mae Suicide Squad...I'll leave links.

Video 1
Video 2
Video 3

Granted the guy is pranking them, but still, just get a load of that wonderful customer service!
Seriously, how can you garnish wages from Mexico?

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